Order Information


Delivery and Returns


Returns and Exchanges


Thank you for ordering www.ptdh.cf, hope we can long-term cooperation, the establishment of your friends and family, our work must ensure that you are satisfied with your experience of shopping. But if you are not completely satisfied, you can return or exchange your purchase within 15 days of the date of original purchase. All returns and exchanges are subject to our policy below.



Returns:


You can return items within 15 days of receipt of the goods. Returned products must be new, unused and in the original packaging. Your refund will be credited to the original payment method next 5-7 days once we receive the product again. Buyers are responsible for paying the shipping back and we will be happy to exchange or refund. Unfortunately, transported or washed items can not be returned unless they are defective. When returning items, we recommend that you obtain proof of sending packages. NOT accept responsibility express freight lost in transit. A refund for sure the price of the goods will be released once all the transmitted information is received. The credit card used for the original purchase will be credited with the original price. If there are problems with your refund, a member of our customer service team will contact you. For all returns, will require you to organize and pay us for the return of products.



 

Cancellations and changes


If you have made a mistake and want to cancel your order, please contact us ASAP. Since board quickly, perhaps not possible to stop your order if it has already been sent. Please follow the instructions to install cancellations in these cases. Buyer is responsible for shipping charge by return shipping costs € 15 and 15% of refueling charges will be deducted from the refund amount, please contact us with any questions or concerns before confirmation of your order. Refund will be charged to your credit card account within 15-20 days after the receipt of the return. We only allow exchanges for items that are defective or damaged upon receipt or items do not match and are not subject to a restocking fee. Items must be returned 15 days before the delivery of the posterior and the customer is responsible for the ship's return charges. All items can not be exchanged for equal price replacement, please be aware that post the replacements only after your returns have been received.



 

Defective or Damaged


If you receive an item or something you have ordered is defective, damaged or not what you ordered, please contact us as soon as possible. Our personal sales consultants will help you solve any publication as soon as possible by offering another point to replace your order or refund the amount paid.

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